78% of consumers buy based on experience alone Swipe Up Leverage your CX strategy now!
78% of consumers buy based on experience alone

Leverage your CX strategy now!

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Discover how we deliverd
year on year revenue growth
and improved customer engagement
for a Fashion Retailer

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customer engagement strategy

Features implemented for our client to increase revenue in ecommerce

Created responsive site that adapts to any device increasing the overall customer experience
Enhanced overall search and checkout experience based on SEO and user session replay analysis.
Implemented new site features including customization of kurtas for men along with customization in pricing
Fab family loyalty program, dynamic SKU variants and size charts, product serviceability by zip code and category.
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How to increase eCommerce revenue?

Increasing traffic generation, boosting customer loyalty, and reducing return rates are some of the most effective ways to increase eCommerce revenue.

The eCommerce sector is expanding by the day. Businesses of scale are seeking the right route how to increase revenue in eCommerce. However, finding the right way is never easy. Hence here are some effective tactics to help you increase your eCommerce revenue generation.

increase eCommerce revenue
Increase Traffic Generation

Increase Traffic Generation

  • The first and most effective way to boost your eCommerce revenue is by increasing traffic flow to your website. Search engine optimisation, or SEO, can be a very powerful tool to enhance the visibility of your website and attract more traffic.
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Boost Customer Loyalty

  • A business has to spend more to attract a new customer than to retain an existing one. Thus, taking measures to boost customer loyalty automatically becomes a very effective way to boost eCommerce revenue generation. Here, businesses can use an effective customer engagement strategy to stand out and win their customer's confidence.
Boost Customer Loyalty
Reduce Returns

Reduce Returns

  • Returns are one of the most prominent challenges that eCommerce businesses face nowadays. But luckily, there are a number of ways one can bring down these return rates and facilitate growth in revenue. Simplifying your return process and offering alternative solutions can be an effective way to bring down your product returns.
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How can customer retention be improved?

Using customer data to your advantage, building trustworthy relationships, and rewarding loyalty are some of the best ways to improve customer retention.

Loyal customers are an important asset for every company operating in the sphere of eCommerce businesses. These customers are there to support the brand at all times and also refer your business to others. That said, here are some intuitive ways you can improve customer retention eCommerce:

customer retention be improved
Use Customer Data To Your Advantage

Use Customer Data To Your Advantage

  • Data is the new gold of the 21st century, and businesses must use this to their benefit. You can leverage the data to understand your customer's needs and facilitate targeted marketing, ensuring customer loyalty.
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Build Trustworthy Relationships

  • Trust is crucial between businesses and their customers. eCommerce businesses need to take proactive measures to ensure their customers can trust them with feedback and product quality, as it can boost customer retention rates significantly.
Build Trustworthy Relationships
Reward Loyalty

Reward Loyalty

  • The final thing that you need to do is reward your loyal customers. You can hand out discount coupons specifically curated for them, or even a personalised thank you note can go a pretty long way in this case.
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Strategies for Customer engagement?

Personalising your interactions, providing customers with valuable content, leveraging social media to your advantage, and using the right tools to engage with customers are some of the best strategies to drive customer engagement.

How to improve customer engagement has become one of the most important questions for enterprises operating in this highly digitised environment. Customers these days are spoilt for easily accessible choices, and standing out is not easy. But the following customer engagement strategies can be very helpful in driving better customer engagement.

Strategies for Customer engagement
Personalise Your Interactions

Personalise Your Interactions

  • There is no shortage of businesses competing to get your customer's attention. In such cases, the best way to stand out in front of customers is through personalised customer interactions. Users can use customer data and create a personalised customer engagement strategy to facilitate effective interaction and drive results.
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Provide Customers With Valuable Content

  • Content is king and has been so for a long time. Hence it only makes sense you use it to your advantage and augment your customer engagement strategy. Businesses must provide customers with interactive and value-driven content to get their attention and boost engagement.
Provide Customers With Valuable Content
Social Media To Your Advantage

Use Social Media To Your Advantage

  • The digital business world has evolved greatly in the past few years, and a simple website does not cut it anymore. Businesses need to go a step further and reach their customers through social media channels to drive customer engagement. There are many platforms, such as Facebook, Instagram, Twitter, and more, via which you can reach and engage with your customers.
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8 essential features to consider when setting up a B2C commerce site

Mobile optimized and responsive design
Product filter and comparison options
Search function & smooth navigation
Personalized language and currency option
Optimization of cart
Multiple payment options
Personalized experiences and product recommendations
Trust seals and social proofs
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About Adapty

Adapty is a leading digital commerce company with offices in the USA, UAE, and India. As experts in digital commerce and customer experience (CX) platforms, our technology teams design and implement omnichannel solutions that drive customer engagement and enable business growth. We help retailers adapt to the rapidly changing business environment.

Adapty is part of Apexon, a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ talented team in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

ADAPTY’S B2C PLATFORM EXPERIENCES

Set the right goals
Consider Every User’s Journey
Appreciate the Complexities of B2C
Understand Critical Integrations
Choose the Right Partner

Solutions and Services

Discover how Adapty supports you to make customer-led decisions