78% of consumers buy based on experience alone Swipe Up Leverage your CX strategy now!
78% of consumers buy based on experience alone

Leverage your CX strategy now!

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An international travel company
rapidly expanded their market
presence by redesigning
Customer Experience Portal.

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Increase your market presence

Features implemented for our client to expand their market presence

Built an authorized CMS direction to display offers and promotions with no delay
Implemented advanced solr search, allowing keyword-based product search
Added support for all international cards, debit vouchers and partial payments
Customized the migration utility for data transfer from third parties to the Sitecore structure
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How do you increase market reach in eCommerce?

There are three ways to enhance your market reach in eCommerce - optimizing product descriptions, defining your sales funnel, and simplifying your checkout process.

There is no shortage of marketing strategies for eCommerce businesses in this current digitized business environment. But most of these marketing strategies will remain ineffective without an extensive eCommerce market reach. Businesses in the eCommerce sector need to take proactive measures to enhance their reach and find customers from far and beyond.

To increase market reach, check out some of these strategies and use them to your advantage.

increase market reach in eCommerce
Optimizing Product

1. Optimizing Product Descriptions

Product descriptions are very important for facilitating effective eCommerce marketing. In eCommerce stores, customers cannot feel and see the products physically. Hence, it becomes challenging for them to make buying decisions, contributing to cart abandonment issues. One easy way to deal with this issue is to optimize the product descriptions in your eCommerce store. Make sure you make the necessary efforts to ensure your product descriptions explain why the products matter and how they can add value to a prospective customer’s life.

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2. Defining Your Sales Funnel

Defining your specific sales funnel is the next vital practice to increase market reach. Remember, every business is unique in its own way, so you need to evaluate your sales funnel accordingly and determine if it is actually working for you. Start with defining the average time customers must go through to reach the end of the funnel. This will give you an idea of any potential gaps in the existing process, further making it easier to take corrective measures.

Defining Your Sales Funnel
Simplifying Your Checkout Process

3. Simplifying Your Checkout Process

Customers these days have a relatively shorter attention span, so no one wants to spend more than a couple of minutes ordering something. If your eCommerce business still has a complex and lengthy checkout process, it is time to enhance it. When you simplify your checkout process, it leaves a good impression on customers making them more likely to recommend your eCommerce store to others. Besides, this also directly influences the overall customer experience, so every effort on this front is important to expand your market presence with eCommerce.

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How can customer experience influence market reach in eCommerce?

Every business, regardless of whether they are operating online or offline, needs to pay keen attention to customer experience. But when it comes to eCommerce service, customer experience becomes even more critical. Hence every eCommerce business out there needs to make necessary efforts to deliver a holistic CX and increase market reach.

When you visit a website and enjoy surfing through it, you are automatically more likely to recommend the store to others. This plays a vital role in influencing the overall market reach of an eCommerce business. But besides that better customer experience also helps enhance customer loyalty which again benefits the business. An ideal eCommerce customer experience is key to helping a business reap the advantages of word-of-mouth marketing and grow.

So let’s check out some ways eCommerce businesses can deliver a better eCommerce customer experience.

customer experience influence market
Optimize Your Website
  • Optimize Your Website For Optimum Usability and Navigability: People already have numerous life challenges, and they certainly do not need your website to make things any more difficult. Hence eCommerce stores need to pour in the necessary efforts to make their website more user-friendly. You should start by eliminating all clutter from your website and providing customers with a clean and navigable interface.
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  • Use Personalization To Your Advantage: Personalization does not end with putting your customer’s name on messages. You could do many other things to enhance personalization and increase your market presence. For instance, you can start using different tools to segment customers and deliver personalized and relevant content. You can even provide customers with personalized recommendations to drive better results.
Use Personalization To Your Advantage
Optimize Your Website For Mobile Devices
  • Optimize Your Website For Mobile Devices: Barely anyone uses their desktops and laptops to shop online. Most people now use mobile devices such as tablets and smartphones to browse and buy. So make sure your website is optimized for mobile devices to ensure customers have a seamless experience. You can even consider excluding a few fields to simultaneously deliver a better experience and increase market reach.
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8 essential features to consider when setting up a B2C commerce site

Mobile optimized and responsive design
Product filter and comparison options
Search function & smooth navigation
Optimization of cart and checkout
Trust seals and social proofs
Multiple payment options and shipment options
Personalized language and currency option
Personalized experiences and product recommendations
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About Adapty

Adapty is a leading digital commerce company with offices in the USA, UAE, and India. As experts in digital commerce and customer experience (CX) platforms, our technology teams design and implement omnichannel solutions that drive customer engagement and enable business growth. We help retailers adapt to the rapidly changing business environment.

Adapty is part of Apexon, a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ talented team in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

ADAPTY’S B2C PLATFORM EXPERIENCES

Set the right goals
Consider Every User’s Journey
Appreciate the Complexities of B2C
Understand Critical Integrations
Choose the Right Partner

Solutions and Services

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