We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences is now the standard.

“Customer is always right”, a quote that is often referred to drive home the point about focusing on the customer needs.

Traditionally, organizations that have succeeded especially in the consumer-driven market have nailed this aspect and leveraged it to drive their growth. New age businesses can no longer succeed if the focus is only on wants. Today, brands have to keep customer experience and engagement at the core of their business strategy. With the fast-changing behaviors of consumers, brands have to evolve their communication and marketing strategies.

Customer experience is not just about delighting the customer at the point of sale but more about providing a consistent, seamless and enriching engagement throughout the lifetime of the customer’s interaction with the brand. It’s the brand experience one gets right from the discovery, marketing, commerce to delivery and beyond.

Adapty specializes in providing solutions and services on customer experience built on leading CX platforms from partner companies like Oracle, Salesforce, Adobe, Sitecore and Episerver.
Adapty is a trusted CX partner for many global organizations and takes pride in claiming a 100% successful delivery record.

Adapty Methodology

Exceptional
CX Delivered

6ADMINISTER

How are we administering, measuring, recording and reporting these learnings into the system

5ADVANCE

How do you follow up with customers and extend the current relationship?

4AMPLIFY

How do you leave the customer feeling at the end of the interaction?

1ATTRACT

How are customers attracted to and informed of the service or product?

2ACCEPT

How does the customer enter into your digital ecosystem?

3ADOPT

How does the customer interact throughout the entire experience?

4AMPLIFY

How do you leave the customer feeling at the end of the interaction?

5ADVANCE

How do you follow up with customers and extend the current relationship?

6ADMINISTER

How are we administering, measuring, recording and reporting these learnings into the system

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