MANUFACTURING AND DISTRIBUTION
A Promise of Experience: B2B Commerce in Manufacturing and Distribution
Customers are no longer visiting resellers or contacting sales reps like before. The old model of simply putting up the product information online doesn’t cut it either. B2B buyers now want all the back-office information such as order status, delivery times, stock, and production plans on demand.
Customers expect all hardware, software, and services to be bundled together for a 360° digital view. Therefore, providing a seamless customer experience backed by journey flexibility, consistent omnichannel availability, and proactive monitoring is critical to success.
This can only be achieved through full transparency during brand interactions and personalized interfaces that change with feedback and reviews. As a microservices architecture becomes today’s standard, companies that bring incremental value to the projects shall be the ones accelerating ahead.
Adapty helps manufacturers and distributors innovate a CX that breaks down these silos for upsell and cross-sell opportunities.
Know moreProduct-as-a-service (PaaS)
Combine the platform for bundling sales, installation, maintenance, monitoring, and service into a packaged offering
Implementation Of The IIoT
The Industrial Internet of Things connected with all products for better quality, efficiencies, lead times, and revenue
One Account To Manage It All
Single account with multiple buyer roles and access levels allowing organization-wide order processing
The Power Of Personalization
Implement recommendation engines, customized account pages, and location-wise UI
Building The Blockchain
Revolutionize the supply chain with automated processes that instill trust, transparency, and security
An Omnichannel Standpoint
Multiple channels, consistent offerings, and a holistic view for the digitally-aware customers
Enhanced Product Search Capabilities
Offer navigational search with product highlights and customer part numbers
Al-Enabled Recognition
Uncover the patterns in buyer, system, and operational activities
With the introduction of endless new entrants, even the seasoned providers are giving in to the relentless price pressures. But, what most distributors are missing out on is the distinctive value proposition that helps stand out from the crowd and keep more customers.
Adapty is forging bonds between functional boundaries to support lean processes that pursue sustainability in customer journeys.
Taking customer experience to the core of commercial transformation, we’re adding utility value and targeting touchpoints of the buyer’s journey.
The Way Ahead
The B2B buyer’s journey has not only shifted online but also has enhanced to the level of direct company interactions. While AI, IoT, and sophisticated data analytics are optimizing production, modernizing the customer platforms with the same models has become rather imperative to retention and conversion.
By creating an in-depth consortium of information, customized content, and streamlined processes, we at Adapty are prioritizing outreach to defined target audience personas.
The three phases – eCommerce, business integration, and enterprise-wide solution are being implemented for getting closer to the customers.
The Way Ahead
With the introduction of endless new entrants, even the seasoned providers are giving in to the relentless price pressures. But, what most distributors are missing out on is the distinctive value proposition that helps stand out from the crowd and keep more customers.
Adapty is forging bonds between functional boundaries to support lean processes that pursue sustainability in customer journeys.
Taking customer experience to the core of commercial transformation, we’re adding utility value and targeting touchpoints of the buyer’s journey.
The Way Ahead
The B2B buyer’s journey has not only shifted online but also has enhanced to the level of direct company interactions. While AI, IoT, and sophisticated data analytics are optimizing production, modernizing the customer platforms with the same models has become rather imperative to retention and conversion.
By creating an in-depth consortium of information, customized content, and streamlined processes, we at Adapty are prioritizing outreach to defined target audience personas.
The three phases – eCommerce, business integration, and enterprise-wide solution are being implemented for getting closer to the customers.
The Way Ahead
CASE STUDIES
BLOGS
Strategies For Driving B2B Customer Experience (CX) To Boost Revenue
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How Does Personalization Enhances Customer Experience And Drive Sales In B2B ECommerce?
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Strategies To Boost B2B ECommerce Business During COVID-19 Pandemic
September 25, 2020 | by: Samata JaiswalThe novel coronavirus pandemic has impacted the entire businesses across…
